A result-oriented and impact-driven lead with 2+ years of work experience, leading and managing cross-functional teams and optimizing business processes across diverse industries.
Starting my professional journey in 2017 at PT Suzuki Indomobil Motor as a Lead Service Representative Officer, where I successfully increased Customer Satisfaction (CSAT) scores by 25% and accelerated claim resolutions by 40% through coordinating collaboration between the CS and Service Advisor teams.
As a Lead Software Quality Assurance in the e-commerce project in 2024, I specialize in designing test frameworks, including Smoke, Sanity, Regression, and User Acceptance Testing (UAT). While leading a team of three QA Engineers, I always ensured tasks were distributed evenly and implemented double test case reviews and quality gates to determine whether the product was ready for release or not. This method successfully increased test coverage by 30% and reduced critical bugs in the production environment.
Based on my experience, I offer a combination of technical precision, strategic risk mitigation and leadership expertise. I ensure 100% documentation accuracy and accelerate decision-making by 25% through my project management skills. I am ready to drive organizational efficiency and sustainable business growth.
01 Quality Assurance
Test strategy, smoke / sanity / regression / UAT, defect lifecycle in Jira, and GO/NO-GO quality gates.
02 Project & Product
Requirement gathering, documentation, reporting, and architecture diagrams for four internal apps at Telkom Property.
03 Service Operations
Leading CS and Service Advisor teams, warranty claims, and large-scale service recall campaigns.